Return Window
Most items can be returned within 14 days of delivery. The item must be unworn, unwashed, and have all original tags attached. Some sale items and underwear may be final sale. Check the product page for specific return eligibility.
How to Initiate a Return
Contact support through the order page. Provide your order number, the reason for return, and photos if the item is defective. Wait for return authorization before shipping anything back. Unauthorized returns may not be accepted.
Contact support with your order number
Describe the issue and provide photos if defective
Wait for return authorization
Ship the item back with the provided label
Track the return shipment until confirmation
Wrong Item or Size
If you received the wrong item, contact support immediately with photos. If the size does not fit, check if the item is eligible for exchange. Some categories like shoes and underwear may have limited exchange options.
Quality Defects
If the item has a manufacturing defect, you are typically entitled to a full refund or replacement. Document the defect with clear photos. Do not wash or alter the item before reporting the defect.